Shipping Policy

Thank you for shopping with us. We’re committed to delivering your order as quickly and smoothly as possible.

Shipping Rates

  • Free Worldwide Shipping on orders over $60 USD
  • Orders under $60 USD will be charged a flat shipping fee of $4.99 USD

Shipping fees will be calculated and displayed at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during new launches, promotions, holidays, or high-demand periods.

Estimated Delivery Time

Estimated delivery times vary depending on your location:

Region  Estimated Delivery Time
United States 7–12 Business Days
Canada 7–12 Business Days
Europe 7–12 Business Days
United Kingdom 7–12 Business Days
Australia & New Zealand 7–12 Business Days
Asia 5–10 Business Days
Other Regions 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, local carriers, weather conditions, or peak shipping seasons.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 1–3 business days for tracking updates to appear after shipment.

Duties and Taxes

For orders shipped to the following countries and regions, duties and taxes are included in the final price at checkout:

  • United States
  • United Kingdom
  • European Union Countries
  • Canada
  • Australia
  • New Zealand
  • Singapore

Customers in these regions typically will not be required to pay additional import fees upon delivery.

For all other international destinations, additional customs duties, taxes, or import fees may apply depending on local customs regulations and are the responsibility of the customer.

Please note that customs policies vary by country, and we are unable to control or predict any additional charges imposed by local authorities.

Incorrect Address and Delivery Issues

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.

If you experience any delivery issues, please contact our support team

support@softecho.shop, and we’ll do our best to assist you.

Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur during transit.

If your package appears delayed or lost, please contact us at support@softecho.shop ,  and our team will help investigate the issue.

Contact Us

If you have any questions about shipping, feel free to contact us at:

support@softecho.shop